让我们帮你 解决广告问题Let Us Help You Solve Your Ad Challenges
无论你是想了解产品功能、预约演示、还是有任何合规与数据相关的问题，我们的团队随时响应。Whether you want to learn about features, book a demo, or have compliance and data questions — our team responds promptly.
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电子邮件Email
商务咨询、演示预约、数据合规问题Sales inquiries, demo requests, data compliance questions
30分钟一对一演示，针对你的账户进行实时分析，找出当前广告优化空间30-minute 1-on-1 demo. Live analysis of your account to find immediate optimization opportunities.
通常1个工作日内确认Usually confirmed within 1 business day
发送消息Send a Message
告诉我们你的需求Tell Us What You Need
我们的团队将在1个工作日内与你取得联系，为你提供定制化的解决方案建议。Our team will reach out within 1 business day with tailored solution recommendations.
我已阅读并同意 隐私政策，并授权 SellerCare AI 使用我提交的信息与我取得联系。I have read and agree to the Privacy Policy, and authorize SellerCare AI to use my submitted information to contact me.
✅ 提交成功！我们将在1个工作日内与你联系。✅ Submitted! We'll reach out within 1 business day.
SellerCare AI 严格遵守亚马逊数据保护政策（DPP）及适用数据保护法规。你提交的信息仅用于响应本次咨询，不会被出售或分享给第三方。详情请查阅我们的 隐私政策。SellerCare AI strictly complies with Amazon's DPP and applicable data protection regulations. Submitted information is used solely to respond to this inquiry and will never be sold or shared. See our Privacy Policy.
已经准备好了？Ready to Get Started?
直接发邮件或拨打电话，我们的团队马上与你联系。Email or call us directly — our team will respond immediately.
最后更新：2025年1月1日 ｜ 适用于 www.sellercare.ai 及所有 SellerCare AI 产品Last updated: January 1, 2025 ｜ Applies to www.sellercare.ai and all SellerCare AI products
目录Table of Contents
1. 信息收集1. Information We Collect2. 信息使用2. How We Use Information3. 信息共享3. Information Sharing4. 数据存储与安全4. Data Storage & Security5. 亚马逊数据处理5. Amazon Data Handling6. 数据保留与删除6. Data Retention & Deletion7. 用户权利7. Your Rights8. Cookie政策8. Cookie Policy9. 联系我们9. Contact Us10. 政策更新10. Policy Updates
SellerCare AI（以下简称"我们"）重视你的隐私。本政策说明我们如何收集、使用、存储、保护、共享和删除你的个人数据，以及你在数据方面享有的权利。本政策符合中国《个人信息保护法》（PIPL）、欧盟《通用数据保护条例》（GDPR）及亚马逊数据保护政策（Amazon Data Protection Policy，DPP）的要求。SellerCare AI ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store, protect, share, and delete your personal data, and your rights regarding that data. This policy complies with China's Personal Information Protection Law (PIPL), the EU General Data Protection Regulation (GDPR), and Amazon's Data Protection Policy (DPP).
01我们收集哪些信息Information We Collect
（A）你主动提供的信息：当你注册账户、填写咨询表单、预约演示或与我们联系时，你可能提供：姓名、电子邮件地址、电话号码、公司名称、职务。(A) Information you provide: When you register, fill in a contact form, book a demo, or contact us, you may provide: name, email address, phone number, company name, job title.
（B）亚马逊卖家账户数据：通过你的明确授权，我们通过亚马逊 SP-API 访问你的亚马逊卖家账户数据，包括广告报告、库存数据、商品信息及相关销售数据。我们仅访问你明确授权且业务功能所必需的数据。(B) Amazon seller account data: With your explicit authorization, we access your Amazon seller account data via SP-API, including advertising reports, inventory data, listing information, and related sales data. We access only data you have explicitly authorized and that is necessary for the service.
（C）自动收集的技术数据：IP地址、浏览器类型、操作系统、访问时间、页面访问记录（通过 Cookie 及类似技术收集，详见第8条）。(C) Automatically collected technical data: IP address, browser type, operating system, access time, page visit history (collected via cookies and similar technologies — see Section 8).
02我们如何使用你的信息How We Use Your Information
✓提供、运营和改进 SellerCare AI 产品及服务Providing, operating, and improving SellerCare AI products and services
✓处理你的咨询和服务请求Processing your inquiries and service requests
✓基于亚马逊卖家数据生成广告优化建议和报告（仅用于你账户内）Generating advertising optimization recommendations and reports based on your Amazon seller data (for your account only)
✓遵从适用的法律法规要求Complying with applicable laws and regulations
✗我们不会将你的数据出售给任何第三方We never sell your data to any third party
✗我们不会使用你的亚马逊数据用于与你服务无关的目的We never use your Amazon data for purposes unrelated to your service
03信息共享Information Sharing
我们不会出售、出租或以商业方式共享你的个人信息。在以下有限情况下，我们可能共享必要数据：We do not sell, rent, or commercially share your personal information. We may share necessary data only in the following limited circumstances:
•服务提供商：协助我们运营平台的可信第三方（如云服务器提供商），这些方须遵守严格的保密协议，且仅可处理完成服务所必需的数据。Service providers: Trusted third parties that help us operate the platform (e.g., cloud infrastructure providers), who are bound by strict confidentiality agreements and may only process data necessary to complete the service.
•法律要求：在法律明确要求、监管机关命令、或保护用户及公众安全的情况下。Legal requirements: When required by law, by order of a regulatory authority, or to protect the safety of users and the public.
•业务转让：如发生合并、收购或资产出售，我们将提前通知并确保数据保护措施的延续。Business transfers: In the event of a merger, acquisition, or asset sale, we will notify you in advance and ensure continuity of data protection measures.
04数据存储与安全Data Storage & Security
所有数据均通过加密传输（HTTPS/TLS 1.2+）和加密存储（AES-256）。我们的安全措施包括：All data is transmitted via encrypted channels (HTTPS/TLS 1.2+) and stored with encryption at rest (AES-256). Our security measures include:
05亚马逊数据专项说明（Amazon SP-API）Amazon Data Handling (SP-API)
SellerCare AI 通过亚马逊销售伙伴 API（SP-API）访问卖家数据，并遵守以下原则：SellerCare AI accesses seller data via Amazon's Selling Partner API (SP-API) and adheres to the following principles:
•明确授权：仅在卖家通过 Amazon OAuth 明确授权后访问数据，且仅访问授权范围内的数据。Explicit authorization: Data is accessed only after the seller grants explicit authorization via Amazon OAuth, and only within the authorized scope.
•最小化原则：仅收集提供服务功能所必需的数据，不收集超出需要的亚马逊卖家信息。Data minimization: We collect only data necessary to provide the service. We do not collect Amazon seller information beyond what is needed.
•禁止用途：亚马逊数据不会用于重新销售、竞争情报收集、与服务无关的商业用途，或任何违反亚马逊可接受使用政策（AUP）的用途。Prohibited uses: Amazon data will not be used for resale, competitive intelligence collection, commercial purposes unrelated to the service, or any use that violates Amazon's Acceptable Use Policy (AUP).
•PII保护：买家个人身份信息（PII，包括姓名、地址、联系方式）在处理完成后立即删除，不作长期存储。PII protection: Buyer personally identifiable information (PII, including names, addresses, and contact details) is deleted immediately after processing is complete and is not retained long-term.
•合规遵守：完全遵守亚马逊数据保护政策（DPP）、可接受使用政策（AUP）及解决方案提供商协议（SPA）。Full compliance: We fully comply with Amazon's Data Protection Policy (DPP), Acceptable Use Policy (AUP), and Solution Provider Agreement (SPA).
•授权撤销：卖家可随时通过 Amazon Seller Central 撤销对 SellerCare AI 的数据访问授权，我们将在30天内删除相关数据。Revocation: Sellers may revoke SellerCare AI's data access authorization at any time via Amazon Seller Central. We will delete the relevant data within 30 days.
06数据保留与删除Data Retention & Deletion
账户数据Account data账户注销后90天内删除Deleted within 90 days of account closure
亚马逊API数据Amazon API data授权撤销后30天内删除Deleted within 30 days of authorization revocation
买家PII数据Buyer PII data使用后立即删除，不作存储Deleted immediately after use, not stored
系统日志System logs最长保留12个月Retained for up to 12 months
你可以随时通过邮件 sales@sellercare.ai 申请删除你的账户和全部个人数据，我们将在30个工作日内完成处理。You may request deletion of your account and all personal data at any time by emailing sales@sellercare.ai. We will process the request within 30 business days.
07你的权利Your Rights
根据适用的隐私法律，你对自己的数据享有以下权利：Under applicable privacy laws, you have the following rights over your data:
知情权Right to be informed了解我们如何使用你的数据Know how we use your data
访问权Right of access获取我们持有的你的数据副本Obtain a copy of the data we hold about you
更正权Right to rectification更正不准确的个人信息Correct inaccurate personal information
删除权Right to erasure要求删除你的个人数据Request deletion of your personal data
可携带权Right to portability以可读格式获取你的数据Receive your data in a machine-readable format
反对权Right to object反对某些数据处理活动Object to certain data processing activities
我们使用以下类型的Cookie：必要性Cookie（保证网站基本功能运行）、功能性Cookie（记住你的偏好设置，如语言选择）、分析Cookie（了解网站使用情况，帮助改善服务，使用前会获取你的同意）。你可以通过浏览器设置随时关闭非必要Cookie。We use the following types of cookies: Necessary cookies (required for basic site functionality), Functional cookies (remembering your preferences, e.g. language selection), and Analytics cookies (understanding site usage to improve the service — consent obtained before use). You may disable non-essential cookies at any time via your browser settings.
09联系数据保护负责人Contact Our Data Protection Officer
如你对本隐私政策有任何疑问、投诉或数据主体权利请求，请通过以下方式联系我们：If you have any questions, complaints, or data subject rights requests regarding this Privacy Policy, please contact us via:
我们可能不定期更新本隐私政策。如发生重大变更，我们将通过产品内通知或电子邮件提前告知你。继续使用我们的服务视为你接受更新后的政策。建议你定期查阅本页面以了解最新内容。We may update this Privacy Policy periodically. For material changes, we will notify you via in-product notifications or email in advance. Continued use of our service constitutes acceptance of the updated policy. We recommend checking this page regularly for the latest version.
对数据使用有疑问？Questions About Your Data?
我们承诺透明处理每一个数据合规问题。随时通过邮件联系我们。We are committed to transparent handling of every compliance question. Contact us anytime.